Lady V London
Website use, orders and service terms
Lady V London Terms
These Terms of Service explain how Lady V London orders are placed and accepted, how prices and payments work, how delivery and returns are handled, and how our website content may be used.
This website is owned and operated by Lady Vintage Limited, trading as Lady V London. Lady Vintage Limited is registered in England and Wales under company number 7517768.
Our registered office is Lady Vintage Ltd, Unit 15 Murrell Green Business Park, London Road, Hook, Hampshire, RG27 9GR. Our VAT number is GB 111742747.
Customer service enquiries should be sent through the Lady V London support portal so they can be tracked and answered by the right team.
By using this website, browsing products, creating an account, searching the site or placing an order, you agree to these Terms of Service and to the policies linked from this website.
We may update these terms from time to time. The terms in force at the time you place an order will usually apply to that order unless a change is required by law or by a relevant authority.
This website may contain links to other websites or services that we do not operate. Those websites have their own terms and policies, and we are not responsible for their content, accuracy or availability.
By placing an order through our website, you confirm that you are legally capable of entering into a binding contract, that you are at least 18 years old, and that the information you provide is true and accurate.
You are responsible for making sure your account details, delivery address, contact details and payment information are correct before placing an order.
When you place an order, you are making an offer to buy the products in that order. After placing an order, you may receive an acknowledgement confirming that we have received it.
An order is accepted only when we send dispatch confirmation for the relevant products. The contract between you and Lady Vintage Limited is formed when that dispatch confirmation is sent.
We may refuse or cancel an order for reasons including stock availability, payment issues, pricing errors, suspected fraud, incorrect customer details or circumstances outside our control.
If you need to correct an order detail, contact us through the support portal as quickly as possible. Once an order has been processed, packed or dispatched, changes may no longer be possible.
Products are subject to availability. We try to keep product descriptions, images, sizing, prices and stock information accurate, but errors can occasionally occur.
Product colours can vary slightly depending on screen settings, lighting and photography. Measurements, fit notes and size guides are provided to help you choose, but they should be treated as guidance rather than a guarantee of exact fit.
Where a product is marked as pre-order, the estimated dispatch timing shown for that product should be treated as the guide for that item.
Prices are shown on the website from time to time and may change without notice. Changes will not usually affect orders that have already been accepted by dispatch confirmation.
UK prices include VAT where applicable and exclude delivery charges unless stated otherwise. Delivery costs and any available delivery options are shown before checkout is completed.
If a product is incorrectly priced because of an obvious error, we may reject the order, cancel the order or contact you for instructions before dispatch.
Payment must be made using an accepted online payment method. We do not accept cash or cheque for online orders.
Delivery times may vary by service, product availability, destination and circumstances outside our control. Any dispatch or delivery estimate is a guide unless expressly stated otherwise.
For orders delivered outside the UK, duties, taxes, customs charges and import rules may apply. These charges and rules are controlled by the destination country and are the customer's responsibility unless checkout states otherwise.
You must comply with the laws and regulations of the country where products are delivered. We are not responsible if a product cannot be imported into your destination country.
Returns, refunds, exchanges and faulty item processes are explained in our returns policy. Please read the returns policy before sending anything back to us.
Refunds are usually made to the original payment method. We are not responsible for charges applied by your bank, card provider or payment provider in relation to a transaction or refund.
If we do not accept an order, we will refund any amount paid for that order as soon as reasonably possible.
All rights in this website and its content are owned by or licensed to Lady Vintage Limited unless otherwise stated.
You may use the website for personal, non-commercial shopping and browsing. You must not copy, store, reproduce, modify, distribute, republish or commercially use website content without permission from Lady Vintage Limited.
We may revise these Terms of Service to reflect changes in our business, technology, payment methods, website functionality, customer service processes, law or regulatory requirements.
If a change affects an order you have already placed, we will handle that order in line with the terms and policies that applied when the order was placed unless a legal or regulatory change requires otherwise.
Questions, comments, complaints or requests about these terms, our products or an order should be sent through the support portal.
Our Customer Service team aims to respond to enquiries within 3-5 working days. During launches, sales and other busy periods, responses may take slightly longer.
Need help?
Use the support portal for order questions, product queries, returns support or anything you need clarified before placing an order.
Open Support Portal