Privacy and Cookie Policy

How We Obtain Your Information

We may collect information that you provide by filling in forms on our website or when placing an order, including your name, billing and delivery address, telephone number, email address, ordered items and payment details.

We may also collect information you provide when interacting with Lady V London social media pages, including Facebook, Instagram, Twitter/X and YouTube, and information provided when you contact us with a query.

What We Do With the Information We Collect

We use information held about you to process orders, including payment, delivery and returned goods. We also use it to allow access to online accounts, which require an email address and password.

Where you have opted in, we may notify you of special offers and promotions that may be of interest. You can opt out of receiving marketing emails or messages at any time.

We may use browsing and buying information to improve the Lady V website, products and services, to support analysis, and to assist in the detection and prevention of fraud.

How and Why We Contact You

When you place an order on the Lady V website, we will contact you by email with order updates. We may also contact you about leaving reviews for products once you have received your order.

If you have opted in to our newsletter, we may send emails about new arrivals, special offers and promotions. If you enter a competition and are successful, we may contact you by email about prizes won.

If there is a problem with your order, or we need to get in touch regarding a refund, we may contact you by email or telephone. Courier companies may also contact you by email or text message with delivery updates.

If you do not want us to use your data in this way, please send your request through the support portal.

Information We May Share With Third Parties

We may share information held about you with suppliers and subcontractors, including payment providers and couriers, where this is required to fulfil your order.

If Lady Vintage Ltd is acquired by a third party, customer information may be one of the transferred assets. We may also disclose information where required by law.

Please be cautious when using social networking features, as information you choose to make available may be seen by other users. We are not responsible for the privacy practices of third-party websites linked to or from Lady V London.

Where We Store Your Personal Data

Once we have received your information, we use procedures and security features designed to prevent unauthorised access.

Online payment facilities are provided by payment providers, and payment transactions carried out through the website are encrypted. Lady V London does not store complete payment card details after transactions have been processed.

We may also store manual copies of personal information in a secure facility where access is restricted.

Your Consent and Rights of Access

We collect and store information about you where you choose to provide personal details, including when you contact us, complete forms on the website or purchase goods and services.

You have the right to obtain confirmation that your data is being processed and to request access to your personal data.

You can make a request through the support portal, or in writing to:

In the first instance, we will provide a copy of information without charge. We may charge a reasonable administrative fee where a request is unfounded or excessive, or where further copies of the same information are requested.

Access, Portability, Rectification and Erasure

If we receive a request for information, we aim to respond within 1 month. We may confirm what personal data we hold, provide a copy of the data electronically or physically, and notify you if a request is more complex and requires more time.

Data portability allows you to request a copy of information we hold in a commonly used machine-readable format.

You may also ask us to correct information you think is inaccurate, or remove information you believe is no longer necessary.

Lady Vintage Cookie Policy

Cookies are small files placed on your device when websites provide online services. They help make services easier, more useful and more reliable.

Cookies can help the website recognise your device, remember that you have already provided information during a task, keep account sessions working, and measure how many people use the website so the service can be improved.

You can manage cookies through your browser settings. Restricting cookies may affect the functionality of websites you visit.

Third-Party Cookies and Analytics

Pages may include embedded content from platforms such as YouTube, Twitter/X and Facebook. Those services may set cookies when you view embedded content or use sharing features.

We may use third-party services to gather website usage data on our behalf using cookies, log file data and embedded website code. This helps us understand how the website is used and improve the service.

Google Analytics may set cookies to evaluate visitor use of the website. Google may store information collected by these cookies on servers in the United States and may transfer it to third parties where required by law or where third parties process information on Google's behalf.

For more information about Google privacy controls, visit Google's privacy policy.

Cookies We Use

The current Lady V policy lists Google Analytics cookies including _utma, _utmb and _utmc. These are used to help identify visits, sessions and website usage patterns for analytics purposes.

Other cookies may be set by the ecommerce platform, account tools, checkout, payment providers, embedded content, advertising or analytics services where required to operate and improve the website.